inbound phone calls
noun phraseUK /ˈɪn.baʊnd fəʊn kɔːlz/
US /ˈɪn.baʊnd foʊn kɔːlz/
Phone calls that come in to you from other people.
The front desk handles all inbound phone calls during business hours.
OTHER MEANINGS
2. Calls arriving at a company's support line from customers.
Our team answered over 200 inbound phone calls yesterday.
3. Calls received on a personal phone rather than made by the owner.
She checked her inbound phone calls after the meeting.
4. In telecommunications, calls routed into a network or system.
The system logs every inbound phone call for quality checks.