callrouting
nounUK /ˈkɔːlˌruːtɪŋ/
US /ˈkɔːlˌruːtɪŋ/
Callrouting is the way a phone system sends each call to the right person or place.
The callrouting sends customer calls to the support team first.
RELATED WORDS
OTHER MEANINGS
2. The process of choosing the best path for a phone call across a network.
Network callrouting picked the cheapest line for the international call.
3. A set of rules that decides which agent receives an incoming call.
Our callrouting rules send VIP customers to senior staff.
4. In computing, directing a function call to the correct handler or service.
The API's callrouting maps each request to the right microservice.