calldirecting
nounUK /ˈkɔːldɪˌrɛktɪŋ/
US /ˈkɔːldɪˌrɛktɪŋ/
The act of telling a phone call where to go.
The phone system uses calldirecting to send each call to the right person.
RELATED WORDS
OTHER MEANINGS
2. The process of guiding a radio or dispatch call to a specific channel or operator.
Calldirecting kept the emergency channels clear during the storm.
3. In customer service, the practice of sending callers to the department that can best help them.
Good calldirecting cut the average wait time in half.
4. A feature in some phone apps that automatically sends calls to voicemail or another number.
She turned on calldirecting so calls would go to her office line.