remoteassistancecall
nounUK /rɪˈməʊt əˈsɪstəns kɔːl/
US /rɪˈmoʊt əˈsɪstəns kɔːl/
A remote assistance call is when you ask someone far away to help you fix something on your computer.
I made a remote assistance call so the technician could fix my laptop from another city.
OTHER MEANINGS
2. A phone call made to request help with a device or system from a distance.
The customer placed a remote assistance call after her printer stopped working.
3. A scheduled session where a support agent connects to your computer over the internet to solve a problem.
During the remote assistance call, the agent guided me through resetting my password.
4. A service contact in which a specialist provides guidance without being physically present.
The hospital set up a remote assistance call to help the clinic configure its new software.