remotetroubleshootingcall
nounUK /rɪˈməʊt ˈtrʌblʃuːtɪŋ kɔːl/
US /rɪˈmoʊt ˈtrʌblʃuːtɪŋ kɔːl/
A phone or video call where someone helps you fix a problem with your computer or device from far away.
The technician scheduled a remotetroubleshootingcall to help me fix my printer.
OTHER MEANINGS
2. A scheduled session where a support agent diagnoses issues without visiting your location.
We booked a remotetroubleshootingcall for Monday morning.
3. A call in which a specialist guides you step by step to repair a device.
During the remotetroubleshootingcall, she walked me through resetting the router.
4. A phone conversation used to identify and solve technical problems from a distance.
The remotetroubleshootingcall lasted twenty minutes and solved the issue.