remotesupportcall
nounUK /rɪˈməʊt səˈpɔːt kɔːl/
US /rɪˈmoʊt səˈpɔːrt kɔːl/
A remote support call is a phone or video call where someone helps fix a computer from far away.
The technician started a remote support call to fix my laptop.
OTHER MEANINGS
2. A scheduled phone meeting where a support agent assists a customer without visiting them.
I booked a remote support call for Monday morning.
3. A call in which a helper connects to another person's device over the internet to solve a problem.
During the remote support call, she shared her screen so the agent could see the error.
4. A customer service conversation handled from a distant location rather than in person.
The company handles most issues through a remote support call instead of home visits.