digitally assisted calls
noun phraseUK /ˈdɪdʒɪtəli əˈsɪstɪd kɔːlz/
US /ˈdɪdʒɪtəli əˈsɪstɪd kɔːlz/
Phone calls that a computer or machine helps to make or answer.
The doctor's office uses digitally assisted calls to remind patients about their appointments.
OTHER MEANINGS
2. Calls in which a computer listens and gives helpful information during the conversation.
Digitally assisted calls can translate what each person says in real time.
3. Calls that a computer answers first before sending you to a real person.
When I rang the bank, a digitally assisted call asked me to say my account number.
4. Calls made with the help of software that suggests what to say.
The support agent used digitally assisted calls to find quick answers for customers.