machine-assisted calls
noun phraseUK /məˈʃiːn əˈsɪstɪd kɔːlz/
US /məˈʃiːn əˈsɪstɪd kɔlz/
Phone calls where a computer or robot helps make or answer the call.
The doctor's office uses machine-assisted calls to remind patients about appointments.
OTHER MEANINGS
2. Calls in which a machine helps a person communicate, such as text-to-speech relay.
She made a machine-assisted call because the speech device spoke her words for her.
3. Customer service calls handled partly by an automated system before a person joins.
The bank's machine-assisted calls let you check your balance without waiting.
4. Emergency alert calls sent automatically to many phones at once.
Machine-assisted calls warned residents about the storm.