clientloyalty
nounUK /ˈklaɪənt ˈlɔɪəlti/
US /ˈklaɪənt ˈlɔɪəlti/
When customers keep coming back to the same shop or company because they like it.
The small bakery earned client loyalty by remembering every customer's favorite bread.
RELATED WORDS
OTHER MEANINGS
2. The strong feeling of trust and support a customer has for a business.
Her client loyalty to the local bookstore lasted for over twenty years.
3. A measure of how many customers stay with a company over time.
The company tracked client loyalty using a simple survey each year.
4. The habit of choosing the same service provider again and again.
His client loyalty meant he always called the same plumber for repairs.