chatbots

noun

UK /ˈtʃæt.bɒts/

US /ˈtʃæt.bɑːts/

Computer programs that talk with people using words.

The website uses chatbots to answer customers' questions quickly.

SYNONYMS

bots virtual assistants conversational agents chat agents digital assistants

RELATED WORDS

artificial intelligence machine learning messaging apps customer service natural language processing

OTHER MEANINGS

2. Software tools that simulate human conversation in messaging apps.

Many online stores now rely on chatbots to help shoppers find products.

3. Automated programs used in customer support to handle common questions.

The bank's chatbots can check your balance and report a lost card.

4. AI-powered systems that can chat with users for entertainment or learning.

Kids can practice a new language by talking with friendly chatbots.