conversational agents

noun

UK /ˌkɒnvəˈseɪʃənl ˈeɪdʒənts/

US /ˌkɑːnvərˈseɪʃənl ˈeɪdʒənts/

Computer programs that talk with people using words.

The conversational agents on the website answered my questions about my order.

SYNONYMS

chatbots virtual assistants dialogue systems talk bots interactive agents

RELATED WORDS

artificial intelligence natural language processing voice assistants machine learning human-computer interaction

OTHER MEANINGS

2. Software systems designed to hold a spoken or typed conversation with a user.

Researchers tested the conversational agents with hundreds of real customer questions.

3. AI-powered tools used in customer service to handle routine requests automatically.

The bank uses conversational agents to help customers check their balances.

4. Programs that simulate human conversation for education or entertainment.

Students practiced a new language by chatting with conversational agents.