secretshopper
nounUK /ˈsiː.krɪtˌʃɒp.ər/
US /ˈsiː.krɪtˌʃɑː.pɚ/
A person who pretends to be a normal customer to check how good a store or service is.
The secretshopper bought a coffee and later wrote a report about how the staff behaved.
RELATED WORDS
OTHER MEANINGS
2. A researcher who secretly tests a service to gather honest feedback.
The company hired a secretshopper to test the new call center.
3. Someone who visits a place secretly to judge quality without being noticed.
As a secretshopper, she noted how long the checkout line took.
4. A person employed to check that rules and standards are being followed in a shop.
The secretshopper found that the staff forgot to greet customers.