inquiryhandling
nounUK /ɪnˈkwaɪəri ˈhændlɪŋ/
US /ɪnˈkwaɪri ˈhændlɪŋ/
The way a person or company answers questions people ask.
Good inquiry handling means every customer gets a quick and clear answer.
OTHER MEANINGS
2. The steps a business follows to reply to customer questions.
Our inquiry handling process starts with a friendly email reply.
3. The skill of dealing with many questions calmly and well.
She is known for her calm inquiry handling during busy days.
4. A system that sorts and tracks incoming questions.
The new inquiry handling tool logs every message automatically.