customer representative
nounUK /ˈkʌstəmə ˌrɛprɪˈzɛntətɪv/
US /ˈkʌstəmər ˌrɛprɪˈzɛntətɪv/
A person whose job is to help customers with questions or problems.
The customer representative answered my call and fixed my order.
SYNONYMS
OTHER MEANINGS
2. A company employee who speaks for the business when talking to buyers.
Our customer representative will contact you about the contract.
3. A salesperson who looks after the needs of particular clients.
She is the customer representative for all our school accounts.
4. A worker who handles complaints and returns for shoppers.
The customer representative gave him a refund for the broken toy.