conversational UX design

noun
UK /ˌkɒnvəˈseɪʃənəl juːˈɛks dɪˈzaɪn/
US /ˌkɑːnvərˈseɪʃənəl juːˈɛks dɪˈzaɪn/

Conversational UX design is making computer chats feel like talking to a real person.

The team used conversational UX design to make the banking chatbot sound friendly and helpful.

SYNONYMS

chatbot designvoice interface designdialogue designconversational interface design

RELATED WORDS

chatbotvoice assistantnatural language processinguser experiencedialogue flow

OTHER MEANINGS

2. The practice of writing and structuring spoken or typed dialogue so users can complete tasks naturally with a system.

Good conversational UX design keeps the chatbot's questions short and easy to answer.

3. A design approach that treats interaction with software as a back-and-forth conversation rather than a set of menus.

Instead of clicking through pages, users ordered pizza through conversational UX design.

4. The field focused on making voice assistants and messaging bots understand intent and respond helpfully.

She studied conversational UX design to improve how smart speakers handle follow-up questions.