conversationaldesign
nounConversational design is the way people plan how a computer or app talks with you like a person.
The team used conversational design to make the chatbot answer questions in a friendly, natural way.
OTHER MEANINGS
2. The practice of writing and structuring spoken or written dialogue for characters in games, films, or training simulations.
The writers focused on conversational design so the game characters would sound believable.
3. The craft of shaping how a brand's tone and personality come across in customer conversations across channels.
Their conversational design kept the brand's playful voice consistent on chat, email, and phone.
4. The study of how humans naturally take turns, repair misunderstandings, and signal intent in talk, applied to building better interfaces.
She drew on conversational design research to reduce awkward pauses in the voice assistant.