auto-attendant
nounUK /ˌɔːtəʊ əˈtendənt/
US /ˌɔːtoʊ əˈtendənt/
A machine that answers the phone and helps callers find the right person.
When you call the office, the auto-attendant asks you to press 1 for sales or 2 for support.
OTHER MEANINGS
2. A recorded voice menu that greets callers before they reach a live person.
The auto-attendant greeted me with a list of departments.
3. Software that answers calls and directs them without a human operator.
The company installed an auto-attendant to handle calls after hours.
4. A feature in phone systems that plays prompts and collects keypad input.
You can set up the auto-attendant to route calls to different extensions.