userassistance
nounUK /ˈjuːzər əˈsɪstəns/
US /ˈjuːzər əˈsɪstəns/
Help given to someone who is using a thing like a computer or a phone.
If you get stuck, call the help desk for user assistance.
OTHER MEANINGS
2. A service that answers questions from people using a product.
The company offers free user assistance by phone.
3. The act of showing someone how to use something step by step.
The new app includes user assistance for first-time users.
4. A person or team whose job is to help users.
User assistance is available every day from nine to five.