helpscript
nounUK /ˈhelp.skrɪpt/
US /ˈhelp.skrɪpt/
A helpscript is a written set of words that helps someone know what to say or do.
The teacher gave each student a helpscript so they could practice the play.
OTHER MEANINGS
2. A short written guide used by a support agent to answer common questions.
The new employee followed the helpscript when a customer called about refunds.
3. A prepared set of lines for a person who finds speaking hard.
He used a helpscript to give his speech at the party.
4. A small document that explains how to use a tool or program.
The helpscript on the website showed how to reset the password.