expectation management
nounUK /ˌekspekˈteɪʃn ˈmænɪdʒmənt/
US /ˌekspekˈteɪʃn ˈmænɪdʒmənt/
Helping people know what to expect so they don't feel surprised or upset.
The teacher used expectation management to tell the class exactly how long the test would be.
RELATED WORDS
OTHER MEANINGS
2. In business, keeping customers informed about what a product or service will and won't do.
Good expectation management meant the customers were happy even when the delivery was late.
3. In project work, making sure everyone agrees on goals and timelines before starting.
The team did expectation management first so nobody thought the project would finish in a week.
4. In relationships, talking openly so people don't assume things that aren't true.
They practiced expectation management by discussing their plans for the weekend.