customertrust
nounUK /ˈkʌstəmə trʌst/
US /ˈkʌstəmər trʌst/
When people who buy things feel safe and sure that a company is good and honest.
The bakery earned customertrust by always selling fresh bread and being kind to everyone.
RELATED WORDS
OTHER MEANINGS
2. The good feeling a buyer has that a shop will treat them fairly.
Free returns helped build customertrust in the new online store.
3. A company's good name for keeping promises to the people who buy from it.
The toy maker's customertrust grew after it fixed every broken toy for free.
4. The belief that a service will work well and be safe to use.
The bank's customertrust depends on keeping money safe and explaining fees clearly.