customer satisfaction
nounUK /ˈkʌstəmə ˌsætɪsˈfækʃən/
US /ˈkʌstəmər ˌsætɪsˈfækʃən/
How happy a person is with something they bought or a service they got.
The restaurant checks customer satisfaction by asking people how they liked their meal.
RELATED WORDS
OTHER MEANINGS
2. A company's measure of how well it meets what its buyers expect.
The store tracks customer satisfaction with short surveys after each purchase.
3. The good feeling a buyer has when a product works as promised.
Fast delivery and friendly help led to high customer satisfaction.
4. A business goal of keeping buyers pleased so they return.
Improving customer satisfaction helped the small shop keep more regulars.